Cancellation and Refund

At Dawasamjho.com, we strive to provide our customers with the best possible online shopping experience. However, we understand that there may be situations where you might need to cancel an order or seek a refund. This page outlines our Cancellation and Refund Policy to ensure transparency and clarify the process for our valued customers.

Order Cancellation:

1. Cancellation Eligibility:
   • You can cancel an order within 24 hours of placing it, provided it has not been processed or shipped. After this time frame, cancellation requests may not be accepted.
   • Customized or personalized items may not be eligible for cancellation once the production process has begun.
2. Cancellation Process:
   • To cancel an order, please contact our customer support team through the provided channels, such as email or phone.
   • Provide your order details, including the order number, name, and reason for cancellation.
   • Our customer support team will review your request and assist you accordingly.

Refund Policy:

1. Eligibility for Refunds:
   • Refunds are applicable under the following circumstances:
     • If you cancel your order within the specified time frame mentioned above.
     • If the product you received is defective, damaged, or significantly different from the one you ordered.
     • If there are issues with the delivery, such as non-delivery or missing items.
2. Refund Process:
   • To initiate a refund, contact our customer support team within 7 days of receiving your order.
   • Provide the necessary details, including the order number, name, and a clear description of the issue.
   • Our customer support team will guide you through the refund process, which may include providing supporting documentation or returning the product.
   • Once we receive the returned product or the necessary documentation, we will initiate the refund process.
3. Refund Methods:
   • Refunds will be processed using the original payment method used during the purchase.
   • The refund amount may take several business days to reflect in your account, depending on the payment provider.

Important Notes:

1. Return Shipping:
   • If you need to return a product, we may require you to cover the return shipping costs, unless the return is due to our error or a defective product.
   • We recommend using a reliable shipping method with tracking to ensure the safe return of the item.
2. Non-Refundable Items:
   • Some products may not be eligible for refunds due to hygiene reasons or other limitations. These items will be clearly specified on the product page.
3. Changes to the Policy:
   • Dawasamjho.com reserves the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

Please note that this policy applies to purchases made on Dawasamjho.com. If you have any further questions or concerns regarding cancellations or refunds, please feel free to contact our customer support team. We are here to assist you and ensure your satisfaction with every purchase.